Contact
Contact Us
We’re here to help! If you have any questions or concerns, please refer to the FAQs below or contact us directly.
FAQs
Ordering
| Question | Answer |
|---|---|
| Can I cancel my order? | Yes, orders can be canceled before they are dispatched. Email us at support@shinyquestcard.com. |
| What if I want to speak to someone? | Email us at support@shinyquestcard.com, and we will respond promptly. |
| What payment methods can I use? | We accept all major credit/debit cards and PayPal. |
| Ordering in-stock and pre-order items? | In-stock items and pre-orders may ship separately. Additional charges may apply. |
Shipping
| Question | Answer |
|---|---|
| What countries do you ship to? | We ship to the UK and select international locations. |
| How long will it take to receive my order? | Delivery times vary based on location and method. Estimated times are shown at checkout. |
| How will my order be packaged? | All items are carefully packed to ensure safe delivery. |
| What couriers do you use? | We primarily use Royal Mail. Other couriers may be used for certain orders. |
Returns and Refunds
| Question | Answer |
|---|---|
| My order hasn't arrived? | Contact us within 7 days of the estimated delivery date at support@shinyquestcard.com. |
| How do I return a product? | Email us at support@shinyquestcard.com to initiate the return process. |
| How long will it take to receive my refund? | Refunds are processed within 3 working days of receiving the returned item. It may take up to 10 working days for funds to appear in your account. |
| A sealed item is missing something? | Contact us with evidence (photos) within 14 days of delivery. |
Our Contact Information
Business Name: Shiny Quest Card Ltd
Email: support@shinyquestcard.com
Phone: +44 (0)7714 419140
VAT Number: 482440688
Postal Address
Shiny Quest Card Ltd118A Greyhound Road
London, W6 8NS
United Kingdom
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday & Sunday: Closed
We aim to respond to all inquiries within 24 hours (business days).
Still looking for answers?
If the answers you're looking for aren't in our FAQ, please send us a message below and we’ll get back to you as soon as possible.
About Shiny Quest Card: Shiny Quest Card Ltd is a UK-based retailer specialising in trading cards, collectibles, and accessories. We provide dedicated customer support for all orders placed through our online store and partner platforms, including Shopify, eBay, and TikTok Shop. Our mission is to ensure collectors and fans across the UK and worldwide have reliable access to authentic products and excellent service. Contact our support team anytime via support@shinyquestcard.com for assistance with orders, shipping, or returns.