Contact
Contact Us
We’re here to help! If you have any questions or concerns, please refer to the FAQs below or contact us directly.
FAQs
Ordering
| Question | Answer |
|---|---|
| Can I cancel my order? | Yes, orders can be canceled before they are dispatched. Email us at support@shinyquestcard.com. |
| What if I want to speak to someone? | Email us at support@shinyquestcard.com, and we will respond promptly. |
| What payment methods can I use? | We accept all major credit/debit cards and PayPal. |
| Ordering in-stock and pre-order items? | In-stock items and pre-orders may ship separately. Additional charges may apply. |
Shipping
| Question | Answer |
|---|---|
| What countries do you ship to? | We ship to the UK and select international locations. |
| How long will it take to receive my order? | Delivery times vary based on location and method. Estimated times are shown at checkout. |
| How will my order be packaged? | All items are carefully packed to ensure safe delivery. |
| What couriers do you use? | We primarily use Royal Mail. Other couriers may be used for certain orders. |
Returns and Refunds
| Question | Answer |
|---|---|
| My order hasn't arrived? | Contact us within 7 days of the estimated delivery date at support@shinyquestcard.com. |
| How do I return a product? | Email us at support@shinyquestcard.com to initiate the return process. |
| How long will it take to receive my refund? | Refunds are processed within 3 working days of receiving the returned item. It may take up to 10 working days for funds to appear in your account. |
| A sealed item is missing something? | Contact us with evidence (photos) within 14 days of delivery. |
Our Contact Information
Business Name: Shiny Quest Card
Email: support@shinyquestcard.com
Phone: +44 (0)7714419140
Postal Address
Shiny Quest Card118a Greyhound Road
London, W6 8NS
United Kingdom
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