Refund Policy

Returns Policy

All products can be returned within 14 days of the initial purchase, provided:

• You have your order receipt email.
• Items remain unused, with tags, and in their original packaging.
• Opened items cannot be returned unless faulty.

Return shipping costs must be covered by the customer, and any original shipping charges will not be refunded. We recommend using tracked shipping for all returns to ensure the package reaches us safely.

Refunds will be processed once the returned items are inspected and confirmed to meet the above criteria. Refunds will be applied to your original method of payment and may take 3-10 working days to appear, depending on your payment provider.

Damaged Items

We take every precaution to pack your items securely, but if damage occurs during transit:

• Contact us within 14 days of delivery at support@shinyquestcard.com.
• Provide evidence (photos of the damage, including packaging).

Replacement or Refund:

• Damaged items will be replaced where possible. If a replacement is unavailable, a full refund will be issued.
• Personal preference (e.g., minor cosmetic flaws) does not qualify as damage that prevents the item’s intended function.

Outer Packaging Disclaimer

Minor cosmetic imperfections to the packaging (e.g., rips, dents, or creases) are not considered product damage. Packaging is designed to protect the contents and may show wear during transit or manufacturing.

If you are purchasing items for a sealed collection, leave a note at checkout. While we will do our best to select items in the best condition, we cannot guarantee perfect packaging during transit.

Final Sale Items: Items cannot be returned for refunds due to damage to the outer packaging or box wrap.

Sealed Products and Accessories

Sealed products and accessories must be returned in their original packaging, undamaged, and unopened to qualify for a refund or replacement.

Faulty Products

Faulty products (e.g., error cards, missing cards) are the responsibility of the manufacturer. These issues must be addressed directly with them. While we cannot accept returns for these faults, we are happy to assist you in contacting the manufacturer for resolution.

Lost, Delayed, and Misrouted Orders

While we take every reasonable step to ensure a fast and reliable service, we do not accept liability for any supplementary costs incurred by customers caused by damaged, delayed, lost, or misrouted orders.

What if my item is returned to the sender?

• If an item is returned to us due to an incorrect address or the customer being unable to receive the package:
• Additional postage costs will apply to re-dispatch the item.
• Postage costs cannot be refunded in these cases.

What if the address is entered incorrectly at checkout?

• It is the customer’s responsibility to provide the correct shipping address during checkout.
• If changes are needed before dispatch, contact support@shinyquestcard.com immediately.
• If the package has already been dispatched, we will attempt to retrieve and redirect it, but this cannot be guaranteed.
• Any additional postage charges incurred due to an incorrect address must be paid by the customer.

Missing Deliveries

If your order is marked as delivered but hasn’t been received:

• Contact us within 7 days of the delivery date.
• Provide evidence such as photos of your delivery area or notes about any irregularities.

Investigation Process:

• We will work with our mailing partner, Royal Mail, to investigate and track your package.
• Claims with Royal Mail may take up to 30 days to complete.

Important Notes:

• Compensation is only available for tracked services.
• Standard shipping (Royal Mail 24/48) does not include insurance for lost packages.
• If Royal Mail provides delivery confirmation (e.g., GPS or photos), refunds cannot be guaranteed unless proven otherwise.

Returns Procedure

To start a return, contact us at support@shinyquestcard.com. Items sent back without prior approval will not be accepted.

Steps for Returning Items:

• Request a return by contacting us with your order details.
• Once approved, you will receive instructions for sending your item back.
• Ensure the item meets the following conditions:
• All original plastic wrap must be attached if wrapped or must be factory sealed.
• Items must be returned in the same condition as received.
• Items must be complete and not missing any parts.
• Items must be in re-sellable condition.

If these conditions are not met, we reserve the right to reject the return.

Cancellation / Amendments Policy

Before Dispatch

Customers have the right to cancel or amend any order before it has been dispatched. Simply contact us at support@shinyquestcard.com, and we will assist you.

After Dispatch

If your order has already been dispatched, you may return it in accordance with our Returns Policy. Please note:

• The customer is responsible for return shipping costs.
• Original postage costs will not be refunded.

Contact Information

For any questions or concerns regarding refunds, returns, or cancellations, please contact us at support@shinyquestcard.com.