Refund policy

Return & Refund Policy

Last updated: 14 October 2025

Returns Policy

All products can be returned within 14 days of the initial purchase, provided:

  • You have your order receipt or confirmation email.
  • Items remain unused, with all tags, and in their original packaging.
  • Opened items cannot be returned unless faulty.

Return shipping costs must be covered by the customer, and any original shipping charges will not be refunded. We recommend using a tracked shipping service for all returns to ensure the package reaches us safely.

Refunds will be processed once the returned items are inspected and confirmed to meet the above criteria. Refunds will be applied to your original method of payment and may take 3–10 working days to appear, depending on your payment provider.

Damaged Items

If your order arrives damaged, please:

Damaged items will be replaced where possible. If a replacement is unavailable, a full refund will be issued. Please note that minor cosmetic flaws that do not affect the product’s intended function are not considered damage.

Outer Packaging Disclaimer

Minor cosmetic imperfections to packaging (e.g., small rips, dents, or creases) are not considered product damage. Packaging is designed to protect the contents and may show wear during transit or manufacturing.

If you are purchasing items for a sealed collection, please leave a note at checkout. While we will do our best to select items in the best condition, we cannot guarantee perfect packaging during transit.

Final Sale Items: Products cannot be returned for packaging damage or box wrap imperfections.

Sealed Products and Accessories

Sealed products and accessories must be returned in their original, unopened packaging and undamaged to qualify for a refund or replacement.

Faulty Products

Faulty products (such as factory error cards or missing components) are the responsibility of the manufacturer. These issues should be reported directly to them. While we cannot accept returns for manufacturer faults, we are happy to assist you in contacting them for resolution.

Lost, Delayed, or Misrouted Orders

While we take all reasonable steps to ensure reliable delivery, Shiny Quest Card is not responsible for costs incurred due to lost, delayed, or misrouted orders.

Returned to Sender

If an item is returned to us due to an incorrect address or the customer being unable to receive the package:

  • Additional postage costs will apply to re-dispatch the item.
  • Postage costs are non-refundable.

Incorrect Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If changes are required before dispatch, contact support@shinyquestcard.com immediately. Once dispatched, we will attempt to retrieve or redirect your parcel, but success cannot be guaranteed.

Missing Deliveries

If your order is marked as delivered but has not been received:

  • Contact us within 7 days of the delivery date.
  • Provide any relevant evidence (photos of your delivery area, or notes about irregularities).

We will open an investigation with Royal Mail to locate your parcel. Claims may take up to 30 days to complete. Compensation is only available for tracked services. If Royal Mail provides GPS or photographic delivery confirmation, refunds cannot be guaranteed unless proven otherwise.

Returns Procedure

To start a return, contact us first at support@shinyquestcard.com. Items sent back without prior approval will not be accepted.

Steps for Returning Items:

  1. Request a return by contacting us with your order details.
  2. Once approved, you’ll receive return instructions.
  3. Ensure the item meets the following conditions:
  • All original factory seals and plastic wrap must be intact.
  • Items must be in the same condition as received and complete with all parts.
  • Products must be in resellable condition.

If these conditions are not met, we reserve the right to reject the return.

Cancellation & Amendments Policy

Before Dispatch

Customers may cancel or amend an order before it has been dispatched by contacting us at support@shinyquestcard.com.

After Dispatch

If your order has already been dispatched, you may still return it following this Returns Policy. Please note that:

  • The customer is responsible for return shipping costs.
  • Original postage costs are non-refundable.

Contact Information

For any questions or concerns regarding refunds, returns, or cancellations, please contact us at support@shinyquestcard.com.