Privacy Policy

Last updated: October 14, 2025

Overview

Shiny Quest Card operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Shiny Quest Card is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us.

By using our Services, you agree to the terms outlined in this Privacy Policy. If any part of this policy conflicts with our Terms of Service, this Privacy Policy takes precedence regarding data collection and processing.

Personal Information We Collect

“Personal information” means data that identifies or can reasonably be linked to you. This includes, but is not limited to:

• Contact details: Name, billing/shipping address, phone number, and email address.
• Financial information: Payment details, transaction history, and payment confirmations.
• Account information: Username, password, preferences, and settings.
• Transaction data: Items viewed, added to cart, purchased, returned, or exchanged.
• Communications: Messages or support requests sent to us.
• Device and usage data: IP address, browser type, device information, and browsing behaviour.

Sources of Information

• Directly from you (e.g. creating an account, placing orders, contacting support).
• Automatically through cookies, analytics, and similar technologies.
• From our service providers (e.g. payment processors, delivery couriers).
• From third-party partners or platforms (e.g. advertising and analytics partners).

How We Use Your Information

• To provide and improve services: Process payments, ship orders, manage accounts, and customise your experience.
• Marketing: Send promotional communications, targeted offers, and online ads based on your activity.
• Security and fraud prevention: Authenticate accounts, prevent misuse, and protect against fraud or illegal activity.
• Customer communication: Provide support and respond to inquiries.
• Legal compliance: Meet applicable UK and EU laws and respond to lawful requests.

How We Disclose Information

We may share your information with third parties, including:

• Shopify: To host and operate our online store securely.
• Service providers: For order fulfilment, payments, IT management, shipping, and analytics.
• Marketing partners: To deliver relevant ads and personalised promotions.
• Legal authorities: If required to comply with applicable law or investigations.

Relationship with Shopify

Our Services are hosted by Shopify Inc., which collects and processes data about your interactions with our store. Shopify may process data in other countries to provide its services. To learn more, visit the Shopify Privacy Policy or access the Shopify Privacy Portal to exercise your rights.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Always review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for use by children. We do not knowingly collect personal data from anyone under the age of majority in your jurisdiction. If you believe a minor has shared information with us, please contact us for deletion.

Security and Data Retention

We take reasonable measures to protect your data, but no system is completely secure. We retain personal information as long as necessary to fulfil the purposes described, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (including the UK GDPR):

• Access your data and request a copy.
• Request correction or deletion of inaccurate information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Request portability of your data.
• Object to or restrict processing in certain circumstances.

To exercise these rights, contact us at support@shinyquestcard.com or visit the Shopify Privacy Portal if your request concerns data processed by Shopify.

International Data Transfers

We may transfer and store your information outside the UK or EEA. Where applicable, we rely on standard contractual clauses or other recognised safeguards to ensure your data is protected in accordance with applicable law.

Complaints

If you have concerns about our handling of your personal information, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority in the EU.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Shiny Quest Card Ltd
118A Greyhound Road
London, ENG, W6 8NS, United Kingdom
Email: support@shinyquestcard.com
Company Registered in England & Wales